Our commitment to our clients is simple: we guarantee a timely response; a dedicated and responsible team; an earnest desire to deliver value-added service; and a final product that is based on unbiased and sound science. We believe we serve our client’s best interests when we let good science, whatever the result, be the basis for making credible public health decisions.
| Client Expectation |
"I have a high degree of confidence in Richard Pleus and others at Intertox. I would recommend Intertox to others before any other firm."
Jim Fick, Bullivant Houser Bailey
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Understanding, Meeting, and Exceeding Our Clients' Expectations
Intertox works with clients to explore expectations using our Client Satisfaction Model. Our goal is to exceed a client's expectations. To do this, the client service team will first work with the client to understand their needs and expectations through formal discussion. We then build a written plan for serving the client. The expectations that are key to our client's satisfaction and the specific requirements of each are documented to ensure mutual agreement. The project manager monitors and communicates how we are performing against the plan throughout the year. This process provides for continuous feedback from our clients. We periodically conduct a formal review of our performance against the plan and revise the plan annually to continuously improve our client service.
Responsiveness
"Intertox has responded successfully to our needs on multiple occasions with incredibly short time frames and has produced credible sound work that we are pleased to be associated with and stand behind with confidence. No other contractor that we have been associated with has produced such high quality, technically sound work on such a short time schedule as Intertox has performed for us."
Larry Cummings, AMPAC
Intertox recognizes that responsiveness is an important consideration in a clients selection of a professional services firm. Intertox professionals are committed to being available anytime, anywhere to meet your needs. The members of each client service team strive to become more than just your consultant. We want to become trusted business advisors on whom you can rely for valuable advice and creative solutions to the issues you face.
We want and are prepared to be continually involved in helping you achieve your organization's objectives. We will react quickly to your requests and inquiries and will offer creative, practical advice on the challenges confronting you and your company.
We guarantee fast response. Every member of our service team will come to you with a sense of commitment, responsibility, and an earnest desire to deliver value-added service superior to any you have ever experienced.
Client Satisfaction
In addition to soliciting your ongoing comments and response regarding your satisfaction with the services we provide, we employ a formal client satisfaction program to measure results. The satisfaction survey consists of questions related to project management, communication skills, technical ability, and the overall service quality. Our work is measured in-depth to guarantee your expectations are being exceeded. As a follow-up to written client survey, we meet face-to-face with clients to address any issues and discuss action steps.